Freight24 Trucker Payment Policy

1. Purpose

This Payment Policy explains how Freight24 handles payments to

The purpose is to keep payment terms clear, predictable, and transparent for everyone involved.

This policy covers:

• Advance and balance payments
• POD requirements
• Platform fees
• Detention and additional charges
• Deductions and adjustments
• Client invoicing and payment terms
• Payment delays and disputes
• Credit limits
• Payment holds and account restrictions
• Payment reconciliation and closure

2. Applicability

This policy applies to all Truckers registered on the Freight24 system.

The payment terms apply to trips processed through Freight24.

3. Trucker Payment Structure

Freight24 follows a 90% + 10% payment structure.

90% Advance

The Trucker will receive maximum of 90% of the agreed freight amount after:

• The vehicle is loaded.
• Soft LR is uploaded/updated.
• LR information is complete and correct.
• Freight24 verifies the LR.

The payment timeline starts only after successful LR verification.

Payment Timeline

The 90% advance is calculated on the gross agreed freight amount, without deducting the platform fee.

4. Final 10% Payment

The remaining 10% balance is payable after physical POD verification.

Clean POD

For a Clean POD, the final payment will be processed within 48 hours of physical POD verification.

Disputed POD

Where the POD has a shortage, damage, claim, missing information, penalty, or other trip-related issue, the payment may be held for review.

The dispute/settlement will normally be completed within 7–15 working days, subject to resolution of the issue.

The final 10% payment is processed automatically after POD verification, subject to applicable platform fees, deductions, and adjustments.

5. What is a Clean POD?

A POD will generally be treated as a Clean POD when it contains:

• Customer signature
• Customer stamp
• Receiver name
• Delivery date and time
• Vehicle number
• LR number
• Quantity received
• No shortage or damage remark
• Clear and readable POD

If required information is missing, unclear, inconsistent, or there is a shortage, damage, claim, or other issue, Freight24 may treat the POD as a Disputed POD.

6. Soft POD and Physical POD

The Trucker must:

• Upload/update the Soft POD within 6 hours of delivery.
• Submit the original/physical POD by courier or another accepted method after uploading the Soft POD.
• Dispatch the physical POD within 2–7 days from the delivery date.
• Ensure the physical POD reaches Freight24 within 7–14 days from the delivery date.

The final payment verification process starts after Freight24 receives the physical POD.

Important: Uploading the Soft POD does not itself start the 48-hour final payment clock.

The cost of sending the physical POD will normally be borne by the Trucker unless Freight24 specifically approves reimbursement.

7. Platform Fee

Freight24 charges a platform fee of:

4% of the agreed freight amount, subject to:

• Minimum: ₹500
• Maximum: ₹4,000

The fee applies only to the original agreed freight.

Examples

Platform Fee Recovery

The full platform fee is recovered from the final 10% balance.

Example:

• Agreed freight: ₹50,000
• 90% advance: ₹45,000
• 10% balance: ₹5,000
• Platform fee: ₹2,000
• Final payment: ₹3,000

The platform fee will not be deducted from the 90% advance.

If the platform fee is equal to or higher than the available 10% balance, Freight24 may waive, reduce, or manually determine the fee. The platform fee will not automatically be recovered from the 90% advance.

Charges Exempt from Platform Fee

Approved:

• Detention charges
• Additional charges

will not attract the platform fee unless specifically agreed otherwise.

8. Trucker Payment Deductions

Freight24 may deduct applicable amounts from the Trucker's payment for:

• Shortage
• Cargo damage
• Service or operational penalties
• Excess advance/payment
• Applicable statutory deductions
• Other deductions specifically identified and communicated by Freight24

Client cancellation charges will not be deducted from the Trucker under this policy.

Any deduction should be reflected in the applicable Trip Summary/payment record.

9. Recovery of Excess Amount

If deductions are higher than the remaining 10% balance, the excess amount will become recoverable from the Trucker.

Example:

• Final balance available: ₹5,000
• Applicable deductions: ₹7,000
• Amount recoverable: ₹2,000

Freight24 may recover the ₹2,000 from the Trucker's future trip payments until the amount is fully adjusted.

10. Trucker Payment Methods

Payments will be made only to the Trucker's:

• Registered/verified bank account, or
• Registered/verified UPI ID.

Third-party bank accounts or UPI IDs are not permitted unless specifically approved by Freight24 after verification.

Any change in payment details must be submitted through the Freight24 system and verified before payment is made to the new account.

11. Payment Delays Outside Freight24's Control

Payment timelines refer to the time Freight24 initiates/processes the payment.

Freight24 will not treat delays caused by the following as Freight24 payment delays:

• Bank processing delays
• UPI/payment gateway issues
• Incorrect payment details provided by the Trucker
• Technical/system issues
• Other circumstances reasonably outside Freight24's control

12. Advance Payment Hold

Freight24 may hold the 90% advance if:

• LR information is incomplete or incorrect
• Soft LR has not been uploaded
• LR verification is pending or rejected
• Required vehicle/Trucker information is incomplete
• Vehicle documents are invalid/expired where applicable
• Vehicle has not actually been loaded
• Actual trip details differ from the confirmed booking
• Fraud or misrepresentation is suspected
• Client has not confirmed loading
• An operational, regulatory, compliance, or verification issue exists

The 2-hour/4-hour payment timeline starts only after the issue is resolved and the LR is successfully verified.

13. Cancellation and No-Show

Trucker Cancels After Accepting a Trip

If a client cancellation charge is applicable to the trip, such Client cancellation charge will not be deducted from the Trucker under this policy.

Any other valid Trucker-related deduction will be handled separately under the applicable deduction provisions.

Trucker Does Not Report at Pickup

Client cancellation charges will not be deducted from the Trucker under this policy.

Any separate service-related penalty or valid claim may be handled under the applicable deduction provisions.

Client Cancels After Trucker Has Been Assigned

The Trucker may be compensated for the distance already travelled towards the loading/pickup point.

Formula:

Distance travelled to loading point × applicable vehicle-type cancellation rate

Cancellation Rate — To Be Finalized

NoteThe rate table for this section has not been published yet. Contact Freight24 for current rates.

Natural Calamity / Force Majeure

If a trip is cancelled because of a natural calamity or circumstances beyond either party's reasonable control, no cancellation or travel compensation will be payable to the Trucker under this policy.

14. Detention / Waiting Charges

• Pickup / Loading

Detention charges become applicable when the vehicle has reached the pickup/loading location and has not been loaded for 24 hours from the time of arrival.

• Delivery / Unloading

Detention charges become applicable when the vehicle has reached the delivery/unloading location and has not been unloaded for 24 hours from the time of arrival.

Free Waiting Period

24 hours from arrival.

Detention Rates — To Be Finalized

NoteThe rate table for this section has not been published yet. Contact Freight24 for current rates.

• Detention Approval

Detention will be payable only when:

• The Trucker submits a detention claim through the Freight24 system.
• The claim is supported by the POD.
• Freight24 verifies the claim.
• The Client confirms/approves the detention.
• The detention is properly recorded in the POD or supported by acceptable evidence.
• Arrival / Waiting Evidence

POD is the preferred evidence.

Where POD information is insufficient, Freight24 may consider:

• Freight24 GPS/location tracking
• Driver check-in through the Freight24 app
• Gate entry timestamp
• Client loading/unloading acknowledgement
• WhatsApp/message timestamps
• Other reliable trip records

Approved detention charges will be paid with the applicable final payment.

Platform fee does not apply to approved detention charges.

15. Additional Charges

Potential additional charges include:

• Loading/unloading charges
• Extra distance
• Route deviation
• Labour charges

Standard/pre-agreed rates may be used where available. Where no standard rate exists, the amount will be determined when the requirement arises and must be approved by the Client and verified by Freight24.

Additional Charge Rates — To Be Finalized

Claims must be raised through the Freight24 system and supported by appropriate evidence.

• Extra Distance

Extra distance means distance travelled beyond the originally agreed/confirmed route or destination due to:

• Client-requested route change
• Client-requested destination change
• Additional pickup/drop
• Client-requested operational change
• Other Client-approved requirements

Mandatory road closures, traffic diversions, or unavoidable circumstances may be considered separately based on evidence and Freight24 verification.

Approved additional charges do not attract the platform fee unless specifically agreed otherwise.

16. Trucker Eligibility & Documents

• Existing Trucker / Truck

An existing Trucker/Truck already registered in the Freight24 system does not need to submit additional documents for regular trip/payment processing.

If the Trucker requests payment using details other than the registered bank account/UPI, Freight24 may require supporting documents and verification.

• New Trucker / Truck

A new Trucker must submit:

• RC (Registration Certificate)
• PAN
• GST Certificate, if applicable

Freight24 may request additional documents or information where required for compliance, operational, verification, or payment purposes.

17. Taxes and Statutory Deductions

All Trucker payments are subject to applicable GST, TDS, withholding taxes, statutory deductions, and other applicable taxes or deductions as required under applicable Indian laws.

Freight24 may deduct applicable statutory amounts from payments and provide relevant documentation where required.

This clause is subject to review and finalization based on Freight24's accounting and tax structure.

18. Payment Information

All trip-wise payment details will be available in the Trip Summary section of the Freight24 system.

The Trip Summary may include:

• Agreed freight
• 90% advance
• 10% balance
• Platform fee
• Detention (if Applicable)
• Additional charges (if Applicable)
• Deductions (if Applicable)
• Adjustments (if Applicable)
• Net payment
• Payment status
• Transaction/reference number

19. Payment Confirmation

After Freight24 processes a payment:

• The payment status will be updated in the Freight24 system.
• The transaction/reference number will be recorded in the system.

20. Failed or Reversed Payments

If a payment fails, is rejected, or is reversed by the bank/payment gateway:

• Freight24 will verify the reason.
• Freight24 will correct the issue where required.
• The payment will be re-processed after the issue is resolved.

21. Payment Hold / Suspension

Freight24 may hold or suspend an affected payment in cases including:

• Suspected fraud or misrepresentation
• Unresolved shortage or cargo damage
• Payment or trip-related dispute
• Ongoing investigation or verification
• Other material issues affecting the payment

For serious matters, management approval is required before placing or continuing the payment hold.

Where reasonably possible, the hold will apply only to the affected amount.

22. Trucker Suspension

Freight24 may temporarily suspend a Trucker from receiving new trips for:

• Repeated payment/trip disputes
• Fraud or misrepresentation
• Invalid or misleading documents
• Serious service failures
• Repeated policy violations
• Unresolved shortage or damage issues
• Other serious operational concerns

Routine matters may be handled directly by Freight24. Serious matters may require management approval.

23. Trucker Re-activation

A suspended Trucker may be reactivated after:

• The underlying issue has been resolved.
• Required documents/information have been verified.
• Corrective action has been completed, where applicable.
• Management approval has been obtained where required based on the seriousness of the matter.

24. Financial Closure of Trucker Trip

Once all applicable payments, deductions, detention, additional charges, and adjustments are completed, the trip will be considered financially closed.

Freight24 may reopen or adjust a financially closed trip if a later-discovered:

• Error
• Claim
• Deduction
• Statutory adjustment
• Other valid trip-related financial issues arise.

Any adjustment will be recorded in the Freight24 system.

25. Payment Exceptions

Freight24 Management may approve payment exceptions or special payment arrangements on a case-by-case basis.

Any approved exception must be documented and recorded in the Freight24 system, including the reason and applicable terms.

26. Policy Review

This Payment Policy should be reviewed periodically by Freight24 Management and updated when required based on operational experience, commercial requirements, accounting practices, or applicable legal/tax requirements.